We encourage all parent/carer(s) to speak with their child's class teacher in the first instance for a resolution to any concerns. Most issues can be dealt with quickly and effectively. If you feel you need more support, this can be escalated to the key stage phase leader. If you feel this is a matter that requires further consideration, a meeting can be arranged with the assistant heads. Depending upon the nature of the concern, a meeting may be requested with the Head of school.

To encourage resolution of such situations, Hales Valley Trust has a clear complaints policy and procedure which can be found below.

The procedure is devised with the intention that it will:

• Usually be possible to resolve problems by informal means
• Be simple to use and understand
• Be non-adversarial
• Provide confidentiality
• Allow problems to be handled swiftly
• Address all the points at issue
• Inform future practice so that the problem is unlikely to recur.